How To Impress People Over The Phone
In this world of direct messaging, social media, emojis, and shareable memes, talking on the phone has officially become a lost art. With that said, there will always be a time where a phone call is necessary. Here's how to put your best self forward and impress people on the phone!
1. Plan ahead, define a purpose
You don't have to be talk show host to have a few talking points planned in advance. Just write down the topics that you'd like to cover so that you don't forget them.
Feeling anxious before a call is more common than you think. Calm yourself with a few minutes of deep breathing before the call.
Remember to sit or stand with an upright posture, this will help you deepen your breath and project your voice naturally. Avoid shouting or speaking too softly.
Keep a notepad or calendar in front of you during the call just in case.
2. Speak clearly, listen carefully
Leaping directly into your reason for calling can be awkward, so start by asking the other person easy questions about themselves or their environment. This will help them relax and open up. Give him or her a compliment or make a flattering observation to show you care.
Don't let excitement or nerves overtake the conversation. Remember a phone call is a dialogue, not a monologue. To prevent dominating the conversation, ask the other person his or her opinion. If you feel the other person's attention wavering, address them by their name to pull them back in!
People can pick up the difference in tonal quality between people who smile over the phone and people who don't. Talk with a smile and upbeat tone to have a positive influence on the conversation.
3. End strong, follow up
Before you say goodbye, confirm any plans made during the conversation, or ask how you can follow up. Follow-up emails are also great for any information promised during the conversation.
If you struggle with goodbyes, practice a few one-liners to close the conversation, such as ‘I've really enjoyed our conversation, let's catch up again soon’, or ‘Thank you for your time, it's been a pleasure speaking to you’.
A few extra tips for being convincing on the phone
- Make sure you take the call in an area with good network coverage to avoid any technical errors during a conversation.
- Practice your pronunciation before a call with a fun alliteration phrase like “She sells seashells by the seashore”.
- If you intend on calling someone from your cell phone, make sure you are topped up on minutes so that your credit doesn't cut out mid-call.
- Avoid eating or drinking while on the phone. Yes, that includes chewing gum too ;)
- Avoid leaving long winded voice messages. Instead, plan your message in advance. Keep it brief and to the point.
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