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Our Lifetime Guarantee


Our Famous Product Guarantees

Our products have been proudly backed by our famous Lifetime and Q (Quality) Guarantees for more than 50 years, so you can buy with confidence.

Our guarantees cover customers to a level above and beyond traditional guarantees.

Tupperware Brand products are guaranteed by Tupperware Southern Africa (Ltd). and/or its parent company, Tupperware Brands Inc., to the original owner, to be free of manufacturing defects and to perform under normal domestic conditions for the lifetime of the product.

Tupperware Brand products with our Q (Quality) Guarantee are items, or parts thereof that under normal use (e.g. blades) are covered for 30 days from the date of purchase, provided they are returned with your order receipt. Some products are covered by a combination of the Lifetime or Q Guarantee or other product-specific guarantees. 

Tupperware Southern Africa will replace, through their Distributors, any Tupperware product that under normal domestic use, shows a defect on material or function. With the exception of our Microwave, Ovenware and Cookware ranges and products indicated by the microwave reheatable sign, which are microwave reheatable, our products are NOT recommended for microwave oven use.

All defective returns will be assessed by our Quality Control department at our manufacturing plant. This procedure will take a minimum of 3 months. Please ensure you obtain a reference number when handing in a defective product for tracking purposes.

Find Out What's Covered

Our guarantees do not cover reasonable wear and tear through normal use, or the misuse, abuse or alteration of products. Only products purchased through an Authorised Tupperware Representative are covered by our guarantees.

We will replace any Tupperware product, or any part thereof, that, under normal domestic use, shows a manufacturing defect. Where the same product, or part thereof, in your colour choice is not available for replacement, Tupperware will provide an equivalent Tupperware product, or part thereof, of comparable function. If a similar product or product with similar use is not available, Tupperware will replace the product with a product of similar value.

If your purchased product is faulty upon delivery, please return it to your Consultant within 30 days, with proof of purchase for free replacement of your product.

All replacement claims are assessed at Tupperware's discretion.

What is covered under warranty?

What isn’t covered under warranty?

Steps for Product Replacement

Follow these easy steps to have a product replaced (covered by the guarantee):

1. Return the defective product (complete if possible) to the nearest Distributor or Consultant in your area. Check here for our list of Distributors.

2. A Guarantee Replacement Form will  be completed. Make sure you receive the reference number for tracking purposes.

3. The product will be sent to our manufacturing plant for quality assessment (the product will be checked if it falls within the terms of the guarantee) and if replaced then returned back to the Distributor.

4. This process can take a minimum of 3 months.

Our Price and Delivery Guarantee

At Tupperware, we aim to ensure all our products are available throughout the duration of our seasonal catalogue (6 months). Sometimes, due to reasons beyond our control, some products may become temporarily unavailable or even out of stock during this time. Within reasonable time limits, we will endeavour to make this item available again at the price advertised in the catalogue. You can check availability of products you are purchasing with your Consultant at the time of purchase.