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FAQs

Returns and Exchanges

What is the Returns Policy?

You'll find all the details of our Returns Policy here.

How do I log a return?

First check here to see that your order is covered by our Returns Policy and if so, you can then log a return by contacting 0800 600 891 and one of our friendly online assistants will assist you. Please note that if you're trying to return a gift, only the customer who purchased the item is able to log a return.

Can I drop off an online return at a Tupperware® Distributorship

Unfortunately not, all online purchases must be processed as a return via a query that is logged through our call centre by an online assistant.

What is the status of my online return?

You can follow up on the status of your online return by sending an email to [email protected] or contact us on 0800 600 891.

Can I exchange my product?

First check here to see that your order is covered by our Returns Policy and if so, you can then log a return by contacting 0800 600 891 and one of our friendly online assistants will assist you. Please note that only items can be exchanged for another colour or size, where alternatives are available.

Can I also exchange products in the online shop that I did not buy online?

No, unfortunately this is not possible.

Why do the exchange processes vary with different Distributorships? / Is there not a uniform exchange policy?

The rules for exchanging products in the event of damage and defects are generally uniform throughout South Africa, but our sales partners, the Tupperware® Distributorships, work independently and have their own scope for decision-making.

Can I return a product without accessories?

Unfortunately not – the complete product has to be returned. This means that if a bowl is damaged on delivery, the seal with the bowl needs to be returned as well, as it would need to be matched and paired up together on return.

What do I do if the item I received is not what I ordered online?

We do our best to make sure that the product you ordered meets your expectations and is as described on the product page at Tupperware.co.za

If that’s not the case with the item you received, please contact us on 0800 600 891, within 48 hours of receiving your delivery, to inform us that the wrong item was delivered. One of our online assistants will log a return on the item and will follow up on the progress of the correct item.

What do I do if my item is faulty or has a defect?

We do our best to make sure that the products we deliver are of a high quality and in good working order. If that’s not the case with the item you received, please contact us on 0800 600 891 and one of our online assistants will assist you.

What do I do if my items were damaged when I received them?

We do our best to make sure that the products we deliver are of a high quality and in good working order. If that's not the case with the item you received, please contact us on 0800 600 891 and one of our online assistants will assist you.

Can I change my collection address once I have logged a return?

Currently, we are unable to change an address after your return has been logged. You are able to cancel your return and log a new one with the preferred address for collection.

Can I reschedule my return collection date or address?

Unfortunately we cannot reschedule a return once it has been logged, you will be notified via email or sms on when the return items will be collected.

I have a returns question not listed here, can you help?

You will need to contact us on 0800 600 891 and one of our friendly online assistants will assist you.

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