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Terms and Conditions

Registration and Use of the Website

A refund is deposited directly into your credit, debit card or bank account. This process may take up to 10 working days. A refund processing period will only start from the time we have received the returned goods.

A refund is deposited directly into your credit, debit card or bank account. This process may take up to 10 working days. A refund processing period will only start from the time we have received the returned goods.

  1. Return of Goods

    Goods may only be returned in terms of the Consumer Protection Act, Act 68 of 2008 (“the CPA”). If you are entitled in law to return goods, then and in line with the CPA, a handling fee of up to 15% of the value of the goods may be charged when the product/packaging is not returned in its original purchase condition.

    1. Non-returnable/ non-refundable items:
      1. Delivery and or installation costs,
      2. Any damaged or abused items.
  2. Under no circumstances will we accept returned goods where the consumer has been allowed to inspect the goods before the purchase and subsequently changed his/her mind about the goods; they have damaged the goods in negligence; the goods have been disassembled, permanently installed, physically altered, used or installed contrary to our own or the manufacturer’s instructions, and/or have been subjected to misuse or abuse.
  3. We sell goods for domestic use only and for the purpose for which we manufactured them. It will also exclude normal wear and tear. If you want to return alleged defective goods in terms of the LifeTime Warranty, we will assess the goods to determine the reason for the defect.
  4. Subject to these terms, all goods carry an implied LifeTime Warranty by following the Consumer Protection Act 68 of 2008, (“CPA”) which gives the consumer the right to return the defective goods in terms of section 20, read together with section 56 of the CPA. The implied Lifetime Warranty on goods supplied places an obligation on Tupperware to accept the return of unsafe or defective goods. In the event of the goods not complying with requirements and standards contemplated in section 55 of the CPA, the consumer has the right to return goods to Tupperware if:
    1. The consumer finds within 10 days that the goods are unsuitable for a particular purpose for which the consumer has expressed intention to use the goods as contemplated in s55(3);
    2. The consumer did not examine the goods and rejected delivery of the goods for any reasons contemplated in section 19(5); and
    3. The consumer has refused delivery of those goods because they were mixed with items that were not ordered, as contemplated in section 19(8).
  5. You are entitled to cancel any sale concluded on this Website (online sales) within 10 working days after receipt of the goods and to get a refund on terms that the goods are still in their package and in good condition. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/timeframe (or where none is specified, beyond 30 days from the order date).
  6. In the unfortunate event that your purchased goods become defective. You are entitled to the following option of as per the CPA (after goods have been inspected and assessed):
    1. Have such goods repaired
    2. Have goods replaced
  7. If we find the goods to not be faulty, you will be liable for all handling and shipping charges; for the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty because of misuse, abuse or negligence.
  8. The LifeTime Warranty does not cover any defects caused by foreign objects, including but not limited to;
    1. Use other than domestic use by the customer or his/her immediate resident family at the declared addresses appearing on the front of this document;
    2. Failure by the customer or any other person to comply with the manufacturers’ instructions for installation, maintenance or use;
    3. The use of accessories which have not been approved by the manufacturer;
    4. Fire, flood, war, civil disturbance, industrial action, acts of God or any other causes beyond the reasonable control of Tupperware;
    5. Any loss or destruction of, or any damage to any property, or any loss expense arising therefrom, or any consequential loss or any liability of nature directly or indirectly caused by or contributed to, by or arising from ionizing radiation or contamination by radioactivity from any nuclear fuel or any nuclear waste from the combustion of nuclear fuel. Combustion shall include any self-sustain process of nuclear fission, or any loss, destruction, damage or disability directly or indirectly caused by or contributed to, by or arising from nuclear weapons material.
  9. Tupperware will not be liable for the costs of;
    1. Maintenance, including cleaning, clearing of blockages and overhaul or insect infestation;
    2. And material or labour which is recoverable from the manufacturer or any person who may be held responsible in terms of the LifeTime Warranty.
  10. Repairs may not be effected without prior authorisation from Tupperware.
  11. Tupperware’ authorised repairers reserve the right to not do house calls in areas where their safety may be at risk.
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