Our Lifetime
Warranty
All Tupperware® Brand products are warranted by Tupperware® Southern Africa (Pty) Ltd to perform under normal domestic use for the lifetime of the product. At Tupperware®, we have proudly backed our products with a lifetime warranty for over 75 years, so you can buy with confidence!
Tupperware® Southern Africa will replace any Tupperware® product that under normal domestic use, shows a defect on material or function. In instances where the same product is unavailable for replacement, a comparable product replacement will be made. If a replacement is unavailable and there is no comparable product, the customer is given the option to choose any other product to the same value from the current Catalogue or current Promotion. With the exception of our Microwave & Ovenware range and products that indicate the microwave reheatable sign, our products are NOT recommended for microwave oven use. With the exception of the Freezer Mate Range and products that indicate the freezer safe sign, our products are NOT recommended for freezer use. Tupperware products are warranted against manufacturing defects in addition to benefiting from legal warranty covering hidden flaws in normal conditions of use.
- What is covered under the Lifetime Warranty?
- Manufacturing defects
- Functional issues
- What is NOT covered under Lifetime Warranty?
- Incorrect usage
- Product Abuse
- Intentional Damages
- Industrial / commercial usage
- Aesthetic issues
- Normal wear and tear during usage
- Dropped products or impact damage
- product is stained due to food (for example: tomato sauce, carrots, curry, spices etc.)
- product is poorly cleaned (for example: stickiness, stains, mould, rust, odours etc.)
- product has melted, burnt or blistered due to incorrect usage – no matter the source of energy used (for example: if food is cooked at too-high a temperature or for too long, or if food contains a high fat or sugar content, burning or blistering of the product can occur.)
- product or the seal is warped or deformed due to high temperatures (for example: incorrect placement in the dishwasher or incorrect usage in the microwave)
- product is broken or cracked due to incorrect usage (dropped or impact damage)
- product is damaged over time due to external factors and has become worn and scratched (for example: due to knives, cutlery, metal utensils etc.)
- product measurements or markings have rubbed off (for example: due to abrasive powder, detergent or sponge/scourer)
- product has been nibbled/chewed or ruined by an animal
- Important: Tupperware® Lifetime Warranty does not apply to metal parts such knives, blades, graters etc.
- Tupperware® Cookware Range:
- Scratches
- Markings have been rubbed off / abraded due to abrasive powder
- Using the incorrect detergent, sponge or wrong dishwasher settings
- White marks on the stainless steel bases
- Holes in the bottom/pitting corrosion caused by salt
- Blue-known marks on the stainless steel bases
- Rust
- Non-stick coating is damaged caused by scratches
- Non-stick coating is damaged caused by incorrect storing
- Browning, loss of coating or peeling
- Tupperware® Defective Returns:
- Contact the Tupperware® online Customer Care Department on 0800 600 891 or on [email protected]
- Supply the order number for the item purchased and two images at two different angles to support the defective return in question
- Online Customer Care Agent will assess and notify the customer of the assessment
- This process can take up to 2 weeks to be completed but we will try our best to ensure that all defective items are prioritized.
- The distributorship will assess the defective return at the Distributorship.
- If the defective is approved it will be exchanged at the Distributorship immediately.
There will be no replacement on products based on the following:
The Tupperware® Cookware Range has a 3 year warranty for any manufacturing or material related issue.
The non-stick coating has a warranty up to 3 years from date of delivery.
Proof of purchase to be retained and submitted for these claims.
What is NOT covered under the Cookware Warranty?
All defective products to be returned that were purchased on the Tupperware® online store must follow the following process:
All defective products to be returned that were purchased through a Consultant must follow the exchange process with their Consultant or through a Distributorship.
Note: There is no guarantee that the replacement of defective products will be replaced in the exact same color or product, due to the product and range offering that is seasonal.
All replacement claims are assessed at Tupperware®'s discretion.
